TEM 2.0

Being the last 4 years involved in TEM (Telecomm Expence Management) business, I see natural step that the industry is moving towards TEM 2.0. The main new point are metrics which are  very important part of TEM solution to measure how good is your TEM vendor actually. This video http://www.accelacast.com/programs/gartner_947_cerylion/ related to TEM 2.0 business presented by Gartner and sponsored by Cerilyon presents the actuall evolution points. I am preparing  a post to describe my vision on how I see the perfect TEM solution, what technical tools I see using is beneficial, how to solve the biggest problem of TEM actually the handling of enormous amount of data and how to please the customer with your technical solutions. Last but not least I will post my vision for  cost reduction by using high quality open source tools and frameworks which are proven in Fortune 2000 companies using them in TEM 2.0 solution. So until then stay tuned :) .